سطايا مرسي علم

• Check-in: from 2:00 PM (14:00).
• Check-out: until 12:00 noon.
• Guests must present a valid ID and a credit card at check-in.
• Early check-in and late check-out are subject to availability and may incur extra fees.

• Children are welcome according to the room type and occupancy.
• Details of free child stay and age limits are shown on each room card.
• Children above the free-stay age limit may incur extra charges or need an extra bed.
• Do not leave children unattended in pools or public areas.

• Bookings are confirmed after payment or guarantee per the site’s payment method.
• Free cancellation: up to 7 days before arrival (unless the offer or rate says otherwise).
• Late cancellation: up to 50% of the stay or one night, whichever is higher.
• No-show: the full stay (or the nights stated in the booking policy) may be charged.
• Non-refundable offers are not refunded on cancellation or change.

Pets are not allowed, except service animals for guests with disabilities with prior hotel approval.

• Smoking is not allowed in rooms or enclosed areas.
• Smoking is only allowed in designated areas (if any).
• Violations may result in cleaning fees or termination of the stay.

• All special requests (extra bed, floor, connecting rooms, early arrival, etc.) are subject to availability.
• Special requests are not guaranteed before arrival.
• Some requests may incur extra fees payable at the hotel or with the booking.

• Wi‑Fi: available in rooms and public areas (free or paid per hotel policy).
• Parking: subject to availability (free or paid).
• Beach and pools: follow the hotel’s published opening hours.
• Some pools or facilities may be adults only.
• Airport transfer is available on prior request (may be charged).

• Periodic maintenance or renovations may affect some facilities during your stay.
• The hotel aims to minimize disruption for guests.
• If specific facilities are affected, guests are informed at check-in or via in-hotel notice.

• During peak seasons and holidays, the hotel may organize dinners or entertainment.
• Attendance may be optional or mandatory per hotel policy for that period.
• Any extra fees for adults/children are shown before booking confirmation or at check-in.
• Charges not included in the room rate are paid at the hotel unless stated otherwise.

• The hotel is not responsible for valuables not stored in the room safe or at reception.
• Please follow safety rules at pools, beaches, and sports facilities.
• The hotel may refuse or end a stay if hotel rules are broken, property is damaged, or other guests are disturbed.